Help

Once your order is placed, you will receive tracking details by email within 1-3 business days.

We want you to love your experience with us. While we don’t accept returns (with limited exceptions if an item arrives damaged), we’re happy to offer exchanges for U.S. domestic orders within 30 days of your order’s ship date - subject to stock availability.

After receiving your shipping confirmation and tracking number, please allow 5-7 business days for shipping within the U.S. and 3-5 weeks for international orders. 

If you need help with an exchange or have questions about your order, please reach out to us at help@beaspunge.com.

See below for more details:

Domestic orders (United States)

We offer free exchanges so you can get the right size or style. We do not offer returns for a refund.

• You have 30 days from the date your order ships to request an exchange.

• Exchange your pair for a different size or a different style of equal value, subject to availability.

• We cover the cost of shipping your new pair and we’ll send you a prepaid label to send the original pair back (see “Return shipping” below).

• If the size or style you want is out of stock, we’ll issue store credit for the full value of your returned item so you can order whenever you’re ready.

• Choosing a style that costs more? You’ll pay the difference. Choosing one that costs less? We’ll issue the difference as store credit.

We do not offer refunds to the original payment method on domestic orders. Exchanges and store credit only.

International orders

All international sales are final. We’re unable to offer returns or exchanges on orders shipped outside the United States, with one exception: shoppers in the European Union and EFTA have a legal right of withdrawal, described below.

International exchange shipping and customs duties make swaps costly and slow and we’d rather keep our prices fair for everyone. Because of that, we ask international customers to choose carefully before ordering.

• Please check our size guide before you buy and reach out to us with any fit questions. We’re happy to help you land on the right size.

• If your order arrives damaged, you’re still covered. See “Damaged or defective items” below.

EU & EFTA right of withdrawal

If your order is shipped to a country in the European Union or European Free Trade Association (EFTA), you have a legal right to withdraw from your purchase within 14 days of delivery, for any reason or no reason at all. This right is separate from, and takes priority over, our general international sale policy above.

How to withdraw

• Notify us within 14 days of delivery using the online withdrawal button on our site, or by submitting the model withdrawal form provided with your order.

• The withdrawal button stays available throughout your 14-day window and takes you through a two-step confirmation. You’ll receive an automatic confirmation email once your withdrawal request is submitted.

• Once we receive the returned item, we’ll issue a full refund to your original payment method, including the standard outbound delivery charge you originally paid.

Return shipping for EU/EFTA withdrawals

• If the item is faulty or defective, we cover the cost of return shipping.

• For all other withdrawals, return shipping is your responsibility unless otherwise stated at checkout.

This right of withdrawal applies only to orders shipped to the EU or EFTA and does not change the exchange-only policy for US/Canada orders or the final-sale policy for other international orders described above.

Condition of returned items

To be accepted for an exchange, items must come back to us in as-new condition:

• Unworn, with no signs of wear, scuffs, creasing, or dirt. Please only try shoes on indoors, on a clean, soft surface.

• In their original packaging, including the original shoebox, dust bags, inserts, and any tags. The shoebox is part of the product; please don’t tape or write on it and pack it inside an outer shipping box or mailer.

• Complete, with all included accessories (extra laces, care cards, etc.).

We inspect every returned pair. If an item arrives worn, damaged through use, or missing its original packaging, we may decline the exchange and return the item to you. In that case, return shipping is your responsibility (see below).

Damaged or defective items

Damaged in transit

If your pair arrives damaged, please contact us within 7 days of delivery so we can help. To process your claim quickly, include:

• Photos clearly showing the damage to the item.

• Photos of the shipping box and packaging, including the shipping label.

• Your order number.

Once we’ve confirmed the damage, we’ll arrange a free replacement of the same pair at no cost to you. Photographic documentation is required for all transit-damage claims so we can resolve the issue with our shipping partner.

Manufacturing defects

We stand behind how our shoes are made. If you discover a genuine manufacturing defect within 14 days of delivery, we’ll replace your pair with the same style at no cost to you.

• This covers faults in materials or workmanship; for example defective stitching, sole separation, or hardware failure that isn’t caused by normal use.

• It does not cover normal wear and tear, damage from misuse or accidents, or issues caused by improper care.

• If the same style is no longer available, we’ll issue store credit for the full value of your item.

Return shipping

• Approved domestic exchanges: we provide a prepaid return label at no cost to you.

• Confirmed transit damage or manufacturing defects: we cover all shipping.

• Damaged goods that aren’t eligible for an exchange  (for example, damage caused by wear, misuse, or improper care) are not covered. If you’d like such an item returned to you or you send back an item that doesn’t meet our condition requirements, return shipping is your responsibility.

How to start an exchange

1. Email us at help@beaspunge.com within 30 days of your ship date with your order number.

2. Tell us the size or style you’d like instead. If your item arrived damaged, attach the photos described above.

3. We’ll confirm availability and email you a prepaid return label (domestic orders).

4. Pack the item in its original packaging inside an outer box or mailer, attach the label, and drop it off.

5. Your new pair ships as soon as we receive and inspect your return. If your choice is out of stock, we’ll issue store credit.

Final sale & non-returnable items

The following are final sale and cannot be exchanged or returned:

• All international orders, except orders shipped to the EU/EFTA, which qualify for the right of withdrawal described above.

• Preorders. 

• Gift cards.

• Items marked “final sale” or purchased from clearance, unless they arrive damaged or defective.

• Items that have been worn or are not in their original condition and packaging.

Questions?

We’re here to help you find the right fit. If you need help with an exchange or have questions about your order, please reach out to us at help@beaspunge.com.